Legal

This privacy policy has been updated the 24.01.2022.

The website https://www.rivoli.ch/, hereinafter referred to as the “Website” is the official online store of the RIVOLI brand belonging to the Company:
Registered office: 14, rue de l’arquebuse CH 1204 Genève, Suisse.
Commercial address: 14, rue de l’arquebuse CH 1204 Genève, Suisse.

Email : online-shop@rivoli.ch
Phone : +41 (0)22 321 33 54

By purchasing on this Website, you acknowledge having fully read and accepted these General Conditions of Sales.


Where do we sell our products

Sales of RIVOLI products on this Website are limited to the European countries. Nevertheless, if you wish to order from another part of the world, please contact us by email at online-shop@rivoli.ch


Products

The RIVOLI products offered for sale by Torstone SA are the ones displayed on this Website the day of your visit and are subject to availability.


Prices

The prices displayed on this Website include all taxes and more particularly the applicable VAT, and are indicated in the currency that you have previously selected (limited to the currencies available on this Website).

Shipping to European countries is free of charge for orders of at least CHF 80,00 or equivalent. For other destinations, please contact

We reserve the right to modify the prices of our products at any time and without notice. A price modification would not be applied to an order that would have already placed.


Payments

Any payment on this Website is firm and must be made when placing the order. We accept the following payment methods:

  • Credit cards: Visa and Mastercard
  • Paypal

The payments made on www.rivoli.ch are secured with the 3-D Secure 2.0 system, the credit card details are encrypted (SSL mode) and are neither known nor stored by RIVOLI.


Deliveries

Our deliveries follow the DDP (Delivery Duty Paid) incoterm conditions for the countries that accept it and are processed by third parties.
The deliveries for the other countries (that don’t accept the DDP incoterm conditions) may be subject to additional customs duties.
The delivery time is generally situated between 2 to 7 working days.
Nevertheless, for reasons beyond our control, the delivery time might eventually be longer.


Returns, refunds and exchanges

A parcel may be returned within 14 days as of the date of its reception. The returns are accepted only when the product is sent back in its intact and sealed original packaging. To return a product, please contact us beforehand at the following email address: online-shop@rivoli.ch and we will inform you on the procedure to follow.

Please note that it may take an additional 14 days before your order is being refunded.

Exchanges are not accepted.


Out-of-stock condition

Although we pay a special attention in keeping the information displayed on this Website up-to-date, it may be that an ordered product is out-of-stock. In this case, we will contact you by email or by phone to notify you and we will refund the product being out-of-stock.


Guarantee

We undertake to replace a product in the following case:

  • The product has been damaged during the shipping;
  • The product is defective;
  • The product received does not correspond to the order.

We will ask you to ship us back the damaged, defective or incorrect products. In any case, please contact us by email at online-shop@rivoli.ch


Responsibility

Torstone SA cannot be hold liable for any infringement of these General Conditions of Sales in the following occurrences:

  • Force majeure
  • Impossibility to reach this Website
  • Bugs occurring on this Website
  • Fraudulent modifications of the information displayed on this Website made by a third party
  • Virus or malware

Protection of your personal data

The protection of your personal data is highly important to us. For further information, please refer to our privacy policy.


Applicable law and competent court

Any dispute arising in the context or in relation with these General Conditions of Sales must be settled in compliance with the Swiss inter-cantonal arbitration agreement, by an arbitrator appointed in compliance with the said regulations. The arbitration regulations are subject to Swiss law. The arbitration specified by this law must be conducted in the city of Geneva in Switzerland. If you have any questions concerning these general conditions, please contact us.


Changes made on this confidentiality policy

Any changes made to these General Conditions of Sales will be published on this Website. You are encouraged to regularly check these General Conditions of Sales to verify if changes or updates have been made.

Updated the 26.05.2020

The website https://www.rivoli.ch/, hereinafter referred to as the “Website” is the official online store of the RIVOLI brand belonging to the Company:
Limited liability company under Swiss law
Registered office: 14, rue de l’arquebuse CH 1204 Genève, Suisse.

Email : online-shop@rivoli.ch
Phone : +41 (0)22 321 33 54


Conditions of use

Please read carefully these Legal Mentions governing the use of the Website (https://www.rivoli.ch/).
The use of the Website is subject to these Legal Mentions and constitutes your agreement to be bound by and to act in accordance with it. RIVOLI COSMÉTIQUES SA reserves the right to change these Legal Mentions at any time and without prior notice. Any changes will be posted on the Website and you agree to be bound by it.


Intellectual property rights and use of website material

RIVOLI COSMÉTIQUES SA holds all copyrights over all of the Website’s material or has a valid right granted by a third party to use it. RIVOLI COSMÉTIQUES SA also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Website. Under no circumstances may a part of this Website be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way for commercial purposes. This prohibition also applies to framing any content of this Website to another website or to implement unauthorized links. Any changes or use of the Website material not explicitly permitted by RIVOLI COSMÉTIQUES SA is a violation of RIVOLI COSMÉTIQUES SA rights and other rights owners. The use of material from this Website without prior written consent of RIVOLI COSMÉTIQUES SA is strictly prohibited. RIVOLI COSMÉTIQUES SA does not endorse third parties’ websites whose links would redirect to this Website, nor the goods or services sold or displayed on those websites. RIVOLI COSMÉTIQUES SA also disclaims responsibility for the accuracy of any of the information displayed on such Websites and for the goods or services provided or purchased from these websites.


Personal identifiable information

Personal identifiable information, including names, addresses, e-mails, etc., is collected on this Website only when voluntarily provided by a visitor. RIVOLI COSMÉTIQUES SA shall not knowingly provide your name, address and e-mail to any third party without your prior consent unless it is required by a court or other governmental agency.
To know more about the use of your personal data, please refer to our Privacy Policy.


Accuracy of information

RIVOLI COSMÉTIQUES SA takes reasonable steps to ensure the accuracy of information displayed on this Website. However, under no circumstances can RIVOLI COSMÉTIQUES SA be held responsible for errors or omissions that may appear on this Website and does not guarantee the information displayed to be accurate, complete or up-to-date. The information displayed on this Website is subject to changes that may be done at any time and without prior notice.


Additional information

Transmission of data over the Internet is never a completely secure process. It is possible that third parties out of RIVOLI COSMÉTIQUES SA’s control, access or intercept transmissions or private communications without RIVOLI COSMÉTIQUES SA’s permission or knowledge.
RIVOLI COSMÉTIQUES SA takes all steps possible to protect your personal information. However, we cannot ensure or warrant the security of any information you transmit to us. Such transmissions are done at your own risk.


Changes made on this confidentiality policy

RIVOLI COSMÉTIQUES SA reserves the right to modify these Legal Mentions any time and without prior notice. By browsing on this Website, you agree to be bound by these modifications.

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