RIVOLI online-shop www.rivoli.ch is the official Internet reseller managed by the company RIVOLI COSMÉTIQUES SA, owner of RIVOLI and based in 14, rue de l’arquebuse 1204 Geneva, Switzerland
The controller is the entity responsible for the processing of your personal data and that you can contact for any objection concerning the use of your data.
RIVOLI COSMÉTIQUES SA
14, rue de l’arquebuse
Email : firstname.lastname@example.org
A personal information is any information that identifies you personally in a direct way or in combination with other information.
Contact details given to us within the purchasing process are limited to the data necessary for our customer service, in the strict respect of the rules. When you visit our website, you are requested to provide us with your personal details using questionnaires or forms. The fields marked with an asterisk (*) must be filled in since the information requested is essential for processing your orders.
Any additional information is optional and will be used to get to know you better. You are not required to fill in these fields if you do not wish to do so. Those details are used for recording and processing your orders, managing your personal account, conducting marketing surveys and drawing up statistics, with the aim of ensuring that the offers we make to you are appropriate, as well as allowing us to conduct quality controls on our services, market surveys and sending you commercial offers.
As a user of our website, you will find below the rights you have concerning your personal data, free of charge:
Be informed about the processing of your personal data
Be informed about the processing of your personal data Access the personal data we have stored
Rectify erroneous or incomplete personal data
Be forgotten, have your personal data erased
Restrict the use of personal data
Object the use for “profiling” and “automated decision making” purposes
Withdraw approval concerning the processing of your personal data
Right to receive your personal data in a structured, commonly used machine-readable format and transmit your data to another controller
Claim your rights to a competent authority
In some cases and despite your deletion request, we may have to retain some of the data stored due to applicable regulations. However, we will prevent any further processing of your data.
When processing orders
Name*, surname*, company name (optional), country*, address*, phone number*, email address*
Once the order is confirmed, we process as well data related to the order:
Bought products, type of credit card used (visa, mastercard, etc.), transaction date and time, IP address
When subscribing to our Newsletter
Name*, surname*, country*, email address*
By subscribing to the newsletter, you agree to receive information about the Brand as well as commercial offers
When filling out a contact form
Name*, surname*, country*, email address*
Data are used in order to ensure the best services to clients’ needs
We store personal information for as long as needed in order to provide our customers the required services, for legitimate interest such as direct marketing actions, retargeting (see Facebook retargeting paragraph below) and audience measurement. We delete your personal data after 3 years of inactivity since the last interaction with the website or if you wish and let us know.
Nevertheless, in some cases and despite your deletion request, we will still need to store some information due to applicable regulations. However, we will stop in this case processing your data for further purposes.
In order to ensure that our service is well provided, we have to share a portion of your personal data to third parties such as:
Postal service providers
Information service providers in charge of website maintenance and proper functioning
Online payment service providers
Nous utilisons l’outil de retargeting « Custom Audiences Retargeting » de Facebook Inc. (1601 S. California Ave., Palo Alto, CA 94304, USA; « Facebook »).
When you order a product on our website, we encrypt your email address and send it in encrypted form to Facebook.
Au travers de cette information cryptée, Facebook peut vous proposer des recommendations de produits sous forme de publicités ciblées. Pour vous opposer à cette pratique de retargeting « Custom Audiences Retargeting » de Facebook, veuillez suivre le lien suivant : https://www.facebook.com/ads/website_custom_audiences/
As RIVOLI COSMÉTIQUES SA is a Swiss company, your data is naturally processed outside EU in Switzerland. Some of our third parties’ providers are as well, based in Switzerland. Switzerland has an adequate data protection level or in other words similar to the one lawfully required by the EU.
How do we protect your personal data?
We care about protecting users’ personal stored data and we took measures to prevent their loss or data leakage.
We do restrict the access to your personal data to a limited list of employees and service providers listed above.
Our website is using the Secure Sockets Layer protocol (SSL) in order to encrypt or encode information sent to us between your device and the server.
Despite these precautions, we can’t exclude risks of loss, destruction or dissemination of personal data, naturally involved when sharing personal data online. The user accepts the risks mentioned above and won’t hold the company responsible for any security infringement.
Any changes on this confidentiality policy will be posted on the website or emailed to users. Users are encouraged to read this policy on a regular basis in order to know if some changes have been operated.