Your contact details

Privacy policy

Updated on 03.04.2023

Who we are

The onlin-shop www.rivoli.ch is managed by RIVOLI GENÈVE Vertrieb GmbH, holder of the RIVOLI brand, Lustgartenstrasse 103, 79576 Weil am Rhein, Germany.

Controller
The controller is the entity responsible for the processing of your personal data and that you can contact for any objection concerning the use of your data.

RIVOLI GENÈVE Vertrieb GmbH
Lustgartenstrasse 103
79576 Weil am Rhein
Germany

Email : dataprotection@rivoli.ch

Purposes of processing personal information

A personal information is any information that identifies you personally in a direct way or in combination with other information.
Contact details given to us within the purchasing process are limited to the data necessary for our customer service, in the strict respect of the rules. When you visit our website, you are requested to provide us with your personal details using questionnaires or forms. The fields marked with an asterisk (*) must be filled in since the information requested is essential for processing your orders.
Any additional information is optional and will be used to get to know you better. You are not required to fill in these fields if you do not wish to do so. Those details are used for recording and processing your orders, managing your personal account, conducting marketing surveys and drawing up statistics, with the aim of ensuring that the offers we make to you are appropriate, as well as allowing us to conduct quality controls on our services, market surveys and sending you commercial offers.

Your Rights

As a user of our website, you will find below the rights you have concerning your personal data, free of charge:
Be informed about the processing of your personal data
Be informed about the processing of your personal data Access the personal data we have stored
Rectify erroneous or incomplete personal data
Be forgotten, have your personal data erased
Restrict the use of personal data
Object the use for “profiling” and “automated decision making” purposes
Withdraw approval concerning the processing of your personal data
Right to receive your personal data in a structured, commonly used machine-readable format and transmit your data to another controller
Claim your rights to a competent authority

In some cases and despite your deletion request, we may have to retain some of the data stored due to applicable regulations. However, we will prevent any further processing of your data.

Data that we collect

When processing orders

Name*, surname*, company name (optional), country*, address*, phone number*, email address*
Once the order is confirmed, we process as well data related to the order:
Bought products, type of credit card used (visa, mastercard, etc.), transaction date and time, IP address

When subscribing to our Newsletter

Name*, surname*, country*, email address*
By subscribing to the newsletter, you agree to receive information about the Brand as well as commercial offers

When filling out a contact form

Name*, surname*, country*, email address*

Data are used in order to ensure the best services to clients’ needs

Retention of your personal data

We store personal information for as long as needed in order to provide our customers the required services, for legitimate interest such as direct marketing actions, retargeting (see Facebook retargeting paragraph below) and audience measurement. We delete your personal data after 3 years of inactivity since the last interaction with the website or if you wish and let us know.

Nevertheless, in some cases and despite your deletion request, we will still need to store some information due to applicable regulations. However, we will stop in this case processing your data for further purposes.

Third parties we are sharing your data with

In order to ensure that our service is well provided, we have to share a portion of your personal data to third parties such as:

Postal service providers
Information service providers in charge of website maintenance and proper functioning
Online payment service providers

Third parties we are sharing your data with - Facebook retargeting (updated the 17.02.2020)

Nous utilisons l’outil de retargeting « Custom Audiences Retargeting » de Facebook Inc. (1601 S. California Ave., Palo Alto, CA 94304, USA; « Facebook »).

When you order a product on our website, we encrypt your email address and send it in encrypted form to Facebook.

Au travers de cette information cryptée, Facebook peut vous proposer des recommendations de produits sous forme de publicités ciblées. Pour vous opposer à cette pratique de retargeting « Custom Audiences Retargeting » de Facebook, veuillez suivre le lien suivant : https://www.facebook.com/ads/website_custom_audiences/

Data Transmission outside the EU

RIVOLI GENÈVE Vertrieb GmbH being a Swiss company, the transfer of data to Switzerland is therefore natural, some service providers are also based in Switzerland. Switzerland has an adequate level of data protection or in other words equivalent to that imposed by the European Union.
How do we protect your personal data?

We care about protecting users’ personal stored data and we took measures to prevent their loss or data leakage.

We do restrict the access to your personal data to a limited list of employees and service providers listed above.

Our website is using the Secure Sockets Layer protocol (SSL) in order to encrypt or encode information sent to us between your device and the server.

Despite these precautions, we can’t exclude risks of loss, destruction or dissemination of personal data, naturally involved when sharing personal data online. The user accepts the risks mentioned above and won’t hold the company responsible for any security infringement.

Cookies

What is a cookie ?
Cookies are little text files stored on your digital device. Some are deleted when closing your browser session, others will be kept on order to recognize browser during a subsequent visit.

Cookies that we are using
Necessary cookies: some functionalities are not guaranteed without them such as the access to the secured areas, some text entries or the assurance that the online payment is working well.

Functionality cookies: they often are a time saver such as automatic entries when you are filling a form. Those cookies are usually valid for one year.

Performance cookies: they are used to give is insights about the performance of our website and users demographic information such the amount of visits a specific page received.

Marketing cookies: they are used to direct marketing purposes. For example, it helps us to target better our audience when running online advertisements.

How to accept or block cookies ?

A cookie banner will appear during the 1st visit on our website in order to inform the user about the use of cookies. By continuing to browse our website, the user agrees to our cookie policy.
The user can, nevertheless, parameter its browser to modify or block the use of cookies, following the links below:

Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome : https://support.google.com/chrome/answer/95647?co=GENIE. Platform%3DDesktop&hl=fr

Firefox : https://support.mozilla.org/fr/kb/autoriser-bloquer-cookies-preferences-sites

Safari (Mac) : https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

Safari (iphone & ipad) : https://support.apple.com/fr-fr/HT201265

Opera (version anglaise) : https://help.opera.com/en/latest/web-preferences/

Cookies we use from third parties
As we do not control those cookies, we cannot ensure that the third parties cookies are compliant with the applica

Google Adwords
Google adwords is an advertising service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, Google).
The cookies are used in order to track advertising performances such as a conversion made after the user clicked on the Google search engine. Those cookies usually expire after 30 days and never identifies the user personally in a direct way or in combination with other information.

Google Analytics
Google adwords is an advertising service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, Google).
These cookies are used to give insights about the performance of our website and users demographic information such the amount of visits a specific page received. They expire after a maximum duration of 3 years and never identify the user personally in a direct way or in combination with other information.

Facebook
We are using the advertising service of Facebook Inc. (1601 S. California Ave., Palo Alto, CA 94304, USA, Facebook). The Facebook cookies are used to identify our website users that have a facebook account and to propose them tailored advertising. The users will never be identified personally in a direct way or in combination with other information.

Changes made on this confidentiality policy

Any changes on this confidentiality policy will be posted on the website or emailed to users. Users are encouraged to read this policy on a regular basis in order to know if some changes have been operated.

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