Shipping & Delivery

Delivery Areas

We currently ship to all member states of the European Union (EU).

If your delivery country is not available for selection during the ordering process, please feel free to contact us at:

Delivery Times

Unless a different delivery time is specified for the product in question, delivery usually takes place within:

Germany: 2–5 business days
European Union: 3–8 business days

The delivery period begins upon conclusion of the contract and—if payment in advance has been agreed upon—upon receipt of your payment.

Please note that there are no deliveries on Sundays and holidays.

Shipping

Shipping for your order is free.

We ship our products using selected shipping providers such as DHL or comparable logistics partners. The choice of shipping provider depends on the destination country and the size of your order.

Shipment Tracking

As soon as your order leaves our warehouse, you will receive a shipping confirmation via email. If available, this will also include a link to track your shipment.

Delays in Delivery

In exceptional cases, delivery delays may occur due to high demand, unforeseeable logistical issues, or force majeure.

If there is a significant delay in your delivery, we will, of course, notify you as soon as possible.

Damaged or Incomplete Deliveries

Please check your order immediately upon receipt.

If your shipment is damaged during transit or is incomplete, please contact us as soon as possible. Together, we will find a suitable solution as quickly as possible.

Email: contact@rivoli.ch

Phone: +41 (0)22 321 33 54

Questions About Your Order

If you have any questions about shipping, delivery, or your order, our customer service team will be happy to assist you.