Important Note Regarding Our Cosmetics and Skincare Products

For health and hygiene reasons, sealed cosmetics and personal care products may only be returned if the original seal is intact and unopened. If the seal has been removed or damaged after receipt, the statutory right of withdrawal expires in accordance with applicable legal provisions.

Right of Withdrawal

You have the right to cancel this contract within fourteen (14) days without giving any reason.

The cancellation period is fourteen (14) days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial activities nor to their self-employed professional activities.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g., by email or letter).

Contact Information for Your Cancellation

RIVOLI GENÈVE Vertrieb GmbH
Lustgartenstrasse 103
79576 Weil am Rhein
Germany

Phone: +41 (0)22 321 33 54

Email: 📧ask@rivoli.ch

You may use the sample withdrawal form below for this purpose. However, you are not required to use the form.

To comply with the cancellation period, it is sufficient to send your notice of cancellation before the cancellation period expires.

Consequences of the Revocation

If you cancel this contract, we will refund all payments we have received from you, including shipping costs (except for any additional costs incurred because you chose a shipping method other than the least expensive standard shipping option we offer).

The refund will be issued immediately and no later than fourteen (14) days from the date we receive your notice of cancellation.

We will use the same payment method you used for your original order to process the refund, unless otherwise expressly agreed. You will not incur any additional costs as a result.

We may withhold the refund until we have received the goods back or until you have provided proof that you have shipped the goods—whichever occurs first.

Returning the Goods

You are responsible for the direct costs of returning the item.

Please handle the merchandise with care and, if possible, return it in its original packaging. However, returning the merchandise in its original packaging is not a requirement for effectively exercising your right of withdrawal.

You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that was not necessary to assess their nature, characteristics, and functionality.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts

• for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is essential, or that are clearly tailored to the consumer’s personal needs,
• for the delivery of goods that are likely to spoil quickly or whose expiration date would be exceeded quickly,
• for the delivery of alcoholic beverages whose price was agreed upon at the time the contract was concluded, but whose delivery will take place no earlier than 30 days after the contract was concluded and whose current value depends on market fluctuations,
• for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires early for contracts

• for the delivery of sealed goods that cannot be returned for health or hygiene reasons if their seal has been broken after delivery. This applies in particular to our sealed cosmetics and personal care products.
• for the delivery of goods that, due to their nature, became inseparably mixed with other goods after delivery.
• for the delivery of audio or video recordings or computer software in sealed packaging, if the seal was broken after delivery.

Please note

For health and hygiene reasons, we can only accept unopened and originally sealed cosmetics and personal care products. We therefore ask that you do not remove the seal until you are certain you wish to keep the product.

Sample Cancellation Form

If you wish to cancel the contract, please fill out this form and return it to us.

To

RIVOLI GENÈVE Vertrieb GmbH
Lustgartenstrasse 103
79576 Weil am Rhein
Germany

Phone: +41 (0)22 321 33 54

Email: contact@rivoli.ch

I/we () hereby cancel the contract I/we () entered into for the purchase of the following goods:

Ordered on () / Received on ()

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s)
(only for notifications on paper)

Date

(*) Please delete as appropriate.