{"id":122,"date":"2024-01-30T08:19:15","date_gmt":"2024-01-30T07:19:15","guid":{"rendered":"https:\/\/rivoli.dev.hayloft-it.ch\/?page_id=122"},"modified":"2025-07-01T10:12:34","modified_gmt":"2025-07-01T08:12:34","slug":"conditions-generales-de-ventes","status":"publish","type":"page","link":"https:\/\/rivoli.ch\/en\/conditions-generales-de-ventes\/","title":{"rendered":"General conditions of sales"},"content":{"rendered":"
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General conditions of sales<\/h1>\n<\/div>\n\n\n\n

1.1. The business relationship between RIVOLI GEN\u00c8VE Vertrieb GmbH, Lustgartenstrasse 103, D-79576 Weil am Rhein (hereinafter the \u201cSeller\u201d) and the customer (hereinafter the \u201cCustomer\u201d) shall be subject exclusively to the following General Terms and Conditions as amended at the time the order is placed.<\/p>\n\n\n\n

1.2. A consumer within the meaning of these GTC shall be any natural person who enters into a legal transaction for a purpose that is predominantly neither due to any commercial nor any self-employed professional activity. An entrepreneur shall be a natural person or legal entity or a partnership with legal capacity who enters into a legal transaction acting in the exercise of their commercial or self-employed professional activity.<\/p>\n\n\n\n

1.3. Deviating terms and conditions of Customer shall not be accepted unless Seller explicitly agrees to their application.<\/p>\n\n\n\n

2. Offers and performance descriptions<\/p>\n\n\n\n

2.1 Presentation of the products in the online shop shall not constitute any legally binding offer, but an invitation to place an order. Descriptions of performance in catalogues and on Seller\u2019s websites shall not constitute any representations or guarantees.<\/p>\n\n\n\n

2.2 Any offers shall be valid \u201cwhile stocks last\u201d unless otherwise stated with the products. Errors and omissions reserved.<\/p>\n\n\n\n

3. Ordering process and conclusion of contract<\/p>\n\n\n\n

3.1. Customer may select products from Seller\u2019s range without any obligation and collect them in a shopping cart via the \u201cAdd to cart\u201d button. The product selection can be changed, e.g., deleted, within the shopping cart. Customer may then proceed to complete the ordering process within the shopping cart by clicking on the \u201cProceed to checkout\u201d button.<\/p>\n\n\n\n

3.2. Customer shall submit a binding application to purchase the goods in the shopping cart by clicking the \u201cOrder subject to fee\u201d button. Customer may change and view the data at any time and use the browser function \u201cBack\u201d to return to the shopping cart or cancel the ordering process altogether before submitting the order. Required information is marked with an asterisk (*).<\/p>\n\n\n\n

3.3. Seller shall then send an automatic confirmation of receipt to Customer by email in which Customer\u2019s order is listed again and that Customer can print out using the \u201cPrint\u201d function (order confirmation). The automatic confirmation of receipt shall merely document that the order of Customer has been received by Seller and shall not constitute an acceptance of the application. The purchase contract shall only be concluded when Seller has dispatched or handed over the ordered product to Customer within 2 days or has confirmed dispatch to Customer within 2 days in a second email, express order confirmation, or by sending of the invoice. Seller may also accept by requesting payment from Customer, and acceptance shall be declared at the latest by completion of the payment transaction. If several acceptance procedures are performed, the earliest acceptance time shall be decisive. If Seller does not accept Customer\u2019s offer within the acceptance period, no contract shall be concluded, and Customer shall no longer be bound by their offer.<\/p>\n\n\n\n

3.4 For Customers that are companies, the above period for dispatch, handover, or order confirmation shall be seven days instead of two.<\/p>\n\n\n\n

3.5. If Seller permits advance payment, the contract shall be concluded upon provision of the bank details and request for payment. If the payment has not been received by Seller within 10 calendar days after submission of the order confirmation in spite of being due even after a reminder, Seller shall withdraw from the contract with the consequence that the order shall lapse and Seller shall not be obligated to deliver. The order shall then be completed for the buyer and Seller without any further consequences. The item shall, therefore, be reserved for a maximum of 10 calendar days in the case of advance payment.<\/p>\n\n\n\n

4. Prices and shipping costs<\/p>\n\n\n\n

4.1. Any prices stated on Seller\u2019s website are inclusive of the applicable statutory value added tax.<\/p>\n\n\n\n

4.2. In addition to the stated prices, Seller shall charge shipping costs for delivery.<\/p>\n\n\n\n

4.3 Our products shall be shipped with DHL within Europe (incl. Switzerland).<\/p>\n\n\n\n

Shipping and packaging costs:<\/p>\n\n\n\n

EUR 0.00 to EUR 100.00 Order value: EUR 8.90 from an order value of EUR 100.00 onwards, we shall bear the shipping and packaging costs.<\/p>\n\n\n\n

Delivery time: 1 \u2013 2 workdays<\/p>\n\n\n\n

Dispatch shall take place from Monday to Friday.<\/p>\n\n\n\n

We will also ship orders to packing stations.<\/p>\n\n\n\n

4.4 Frais de douane<\/p>\n\n\n\n

Aucun droit de douanes ou frais suppl\u00e9mentaires ne sont appliqu\u00e9s sur les commandes avec une livraison dans les pays Europ\u00e9ens.<\/p>\n\n\n\n

5. Delivery, availability of goods<\/p>\n\n\n\n

5.1. Delivery shall be made after receipt of the invoiced amount if advance payment has been agreed.<\/p>\n\n\n\n

5.2. Seller may withdraw from the contract if delivery of the goods fails due to the buyer\u2019s fault in spite of three attempts at delivery. Any payments made shall be refunded to Customer without undue delay.<\/p>\n\n\n\n

5.3. Seller may withdraw from the contract if the ordered product is not available because it is not delivered to Seller by their supplier without any fault on their side. In this case, Seller shall inform Customer without undue delay and, if necessary, propose the delivery of a comparable product. If no comparable product is available or if Customer does not wish delivery of a comparable product, Seller shall reimburse Customer for any consideration already paid without undue delay.<\/p>\n\n\n\n

5.4. Customers shall be informed about delivery times and delivery restrictions (e.g., restriction of deliveries to specific countries) on a separate information page or within the respective product description.<\/p>\n\n\n\n

5.5 For Customers who are companies, the risk of accidental loss and accidental deterioration of the goods shall pass to the buyer once Seller has delivered the goods to the forwarding agent, the carrier, or any other person or institution designated to perform the shipment; the stated delivery dates and deadlines shall not be fixed dates but are subject to any promises and agreements to the contrary.<\/p>\n\n\n\n

5.6 Seller shall not be responsible for any delays in delivery and performance due to force majeure and due to any unforeseeable events that make delivery significantly more difficult or impossible for Seller towards Customers who are entrepreneurs, even in cases of bindingly agreed deadlines and dates. In this case, Seller shall have the right to postpone the delivery or service for the duration of the obstacle plus a reasonable start-up period. The right to postpone the deadline shall also apply to customers who are entrepreneurs in cases of unforeseeable events that affect the operations of an upstream supplier and for which neither the upstream supplier nor Seller is at fault. Customer shall also be exempt from their contractual obligations, in particular payment, for the duration of the obstacle. If the delay is unreasonable for Customer, Customer may withdraw from the contract by written declaration, following the setting of a reasonable grace period or upon amicable coordination with Seller.<\/p>\n\n\n\n

6. Payment methods<\/p>\n\n\n\n

6.1 Customer may choose from the available payment methods within the scope of and before completing the ordering process.<\/p>\n\n\n\n

6.2 If any third-party providers are charged with payment processing, e.g., PayPal, their general terms and conditions shall apply.<\/p>\n\n\n\n

6.3 If the due date for payment is determined by the calendar, Customer shall already enter default by missing the deadline. In this case, Customer shall pay the statutory interest on arrears.<\/p>\n\n\n\n

6.4 Customer\u2019s obligation to pay default interest shall not preclude Seller from claiming further damages for default.<\/p>\n\n\n\n

6.5 Customer shall only be entitled to offsetting if their counterclaims have been legally established or recognised by Seller. Customer must only exercise a right of retention as far as the claims result from the same contractual relationship.<\/p>\n\n\n\n

6.6 The following payment methods are generally available to you in our shop:<\/p>\n\n\n\n

PayPal: The provider of this payment service is PayPal (Europe) S.\u00e0.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter \u201cPayPal\u201d).<\/p>\n\n\n\n

American Express: The provider of this payment service is American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (hereinafter \u201cAmerican Express\u201d).<\/p>\n\n\n\n

Mastercard: The provider of this payment service is Mastercard Europe SA, Chauss\u00e9e de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter \u201cMastercard\u201d).<\/p>\n\n\n\n

VISA: The provider of this payment service is Visa Europe Services Inc, London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter \u201cVISA\u201d).<\/p>\n\n\n\n

7. Retention of title<\/p>\n\n\n\n

Seller shall retain title in the delivered goods until full payment has been made. The following shall additionally apply to any Customers who are entrepreneurs: Seller shall retain title in the goods until all claims arising from an ongoing business relationship have been settled in full; the buyer shall be obligated to treat the purchased item with care as long as title has not yet passed to them. In particular, they shall be obligated to insure it adequately against theft, fire, and water damage at replacement value, as far as this is appropriate or customary in the industry, at their own expense. If maintenance and inspection work has to be performed, the buyer must do so at their own expense in time. Processing or transformation of the goods subject to retention of title by Customer shall always be performed for Seller. If the goods subject to retention of title are processed with any other objects that do not belong to Seller, Seller shall acquire joint title in the new object in the ratio of the value of the goods subject to retention of title to the other processed objects at the time of processing. The item created by processing shall be subject to the same provisions as the goods subject to retention of title in any other respect. Customer also assigns any claims that arise against a third party due to connection of the goods subject to retention of title with land to secure any claims against them. Customer must report any access by third parties to the goods in which Seller holds the title or joint title without undue delay. Customer shall bear any costs for a third-party action or costs for an extrajudicial release arising from such interventions. Customer shall have the right to resell the goods subject to retention of title in the ordinary course of business. Customer hereby assigns all claims arising from resale or other legal grounds regarding the goods subject to retention of title (including all balance claims from current account) to Seller in full by way of collateral. Seller revocably authorises Customer to collect the claims assigned to Seller for their account and in their own name. This direct debit authorisation can be withdrawn if Customer does not properly fulfil their payment obligations. Seller commits to releasing collateral to which Seller is entitled at Customer\u2019s request if their total sales value exceeds the total of all outstanding claims of Seller from the business relationship by more than 10% (or by more than 50% if there is a risk of utilisation). The collateral to be released shall be selected by Seller. Upon settlement of all claims of Seller from delivery transactions, title in the goods subject to retention of title and the assigned claims shall pass to the buyer. The collateral to be released shall be selected by Seller.<\/p>\n\n\n\n

8. Warranty for defects of material and guarantee<\/p>\n\n\n\n

Return under a \u201cSatisfactied or your money back\u201d offer <\/p>\n\n\n\n

The following provisions apply exclusively to products purchased as part of a promotional campaign advertised as \u2018Satisfied or Your Money Back\u2019:<\/p>\n\n\n\n